Turn Around Time Frames
Please be aware we are a made to order business this is so we utilize our precious ingredients as best as possible with minimal to no wastage. This process does entail a wait time of up to 5 business days on all Retail orders. Wholesale orders incur a wait time of up to 2-3 weeks. we will endeavor to make you aware via email & our social media channels if there is ever a further delay on your order. We also encourage you to reach out to us via the contact form available on our website if you have any concerns regarding your order.
Refunds & Exchanges can only be done if you receive your order damaged or faulty. Due to the nature of our products we are unable grant refunds or exchanges due to change of mind.
Please ensure you follow care & storage instructions provided on all our products & on our website.
Liam Blends unfortunately can't be held accountable for failure to follow care instructions provided and replacements will not be granted in this situation.
If you require a replacement for faulty or damaged stock please ensure you contact us directly within 30 days of receiving your order (we track every parcel we send) as replacements may not be granted past this timeframe.
Please note the following disclaimer on all our skincare & body products.
"Please Note: I am not a medical practitioner, Please seek advice from your general practitioner before use. For our Skincare/Bath products we recommend doing a patch test before commencing use."
If you experience an adverse reaction to any of our products, we recommend immediately ceasing use of this product. We invite you to notify us so we are aware that our product may not be suitable for all skin types. While we feel it is unfortunate if this was to occur it does not indicate our product is faulty but simply that you may be allergic or sensitive to one of the ingredients in the product. By including the ingredients on the label in non-Latin terms we've made it easier to work out by self-elimination what it is you may have an allergy or sensitivity to. Please note our Refund policy does not cover personal skin reactions as a reason to request a refund.
As a Mum, Fellow Consumer and Small Business Owner I ask that all communication exchanged always remains professional and respectful. While we understand you may feel the need to express your point of view on our terms or products, we are not required to address or acknowledge this with a response and will continue to communicate on a business basis only. If the communication becomes personally disrespectful, aggressive, or persistent beyond necessity at any point in time communication will cease.
Currently we offer free postage for any purchase of $45 or more Australia Wide, most times this will include a tracking number.
Parcel Post - We ask that you allow up to 10 days for your order to arrive
Express Post - Please allow 3 - 5 days for your order to arrive
We currently ship majority of orders with Australia Post and occasionally use Sendle.
Shipping to the US & New Zealand is now Available, Please note lengthily delays apply due to the current global economic situation.
Economy Air - 10+ Business Days
Standard International Postage - 6+ Business Days
Express International Postage available by request.
Turn Around Times
As we make to order this process can take 1-2 weeks in the current climate. We follow this process of manufacturing to minimize waste and so we can get the most out of our resources.
FCO - stands for Fractionated Coconut oil also known as MCT oil
Baby - 0 - 12 months old
Toddler - 1 - 3 years old
Child - 3 - 12 years old
Teen - 12 - 18 years old
Adult - 18 years +
Breastfeeding - If you are producing milk and giving it to your baby (Includes exclusively pumping/ mixed feeding etc) this dilution applies to you. If you are planning to wean immediately then it does not.
Pregnancy - Applies to first, second & third trimester unless stated otherwise.
We use high quality ingredients to produce our products including therapeutic grade essential oils sourced from formidable brands Young Living & doTerra.